Terms and Conditions.

GENERAL;

Our Room Rates are based on a maximum of 24 hours occupancy, Check in time is 2 PM Check out time is 12 NOON, early or late check in or check out is allowed if the room is available, occupancy exceeding 24 hours will be charged at an hourly rate (as displayed in our Regulations) for each hour or part thereof exceeding 24 hours.

RESERVATIONS;

Tentative reservations can be made by Phone, Text, E-mail or in person at the Resort. A "Tentative" reservation will be held until the following working day to allow time for the Confirming Deposit to be received. Deposits can,. for convenience, be deposited at any Metrobank Branch, account details will be given upon request.

CONFIRMATIONS;

For a "Confirmed Reservation" a Deposit is required, this is based on a fee equal to the total first nights booking of accommodation, OR 50% of the entire booking of accommodation (Multiple dates), which ever is the greater.

Deposits can be made at the Resort or be deposited at any Metrobank Branch, account details for the deposit will be given to you on request.

CANCELLATIONS;

The following is our POLICY ON CANCELLATIONS; Please note "deposit" is based on a fee equal to the total first nights booking of accommodation, or 50% of the entire booking of accommodation (Multiple dates) which ever is the greater. Refund or Credit of Deposit will be based on this amount.

1/ More than 21 days notice (Excepting Holy Week, Christmas - New Year or Holiday weekends) = P500.00 for administration costs. In cases of Holy week or Christmas - New Year or Holiday weekends # 4 shall apply.

2/ 14 - 20 days Notice = 25% loss of Deposit

3/ 7 - 13 days notice = 50% loss of Deposit.

4/ Less than 7 days Notice = 100% loss of Deposit.

CHANGE OF DATES OR ALTERATION OF RESERVATION;

Change of dates; In the case of a request to change dates the following shall apply;

More than 21 days notice, # 1/ Above shall apply. If the change is to increase the Reservation, additional Deposit will be required, within Three (3) days, to Confirm the additional reservation.

Less than 21 days notice, provided the date had not been fully booked and other customers turned away, 10% deposit will be forfeited, if the date was fully booked and other customers turned away, 50% of the deposit will be forfeited. The balance shall be held in Credit against the new reservation, to CONFIRM the new reservation the balance of required Deposit will need to be made before the new Reservation is confirmed. Should the change of reservation be to increase the number of rooms reserved, additional deposit must be made within 3 days. Should the request be to decrease the number of rooms reserved rooms, this will be treated as a cancellation, the rules on cancellations, as above, will apply, should there be credit from the cancellation, this will be credited for any future reservation, such reservation must be made and used within 90 days of the original reservation date or forfeited.

For the general Rules and Regulations of the resort please CLICK HERE.